KLEMENTIUS, D.; NURTANTO, M. B.; MUHAMMADIAH, R. F.; PRASETYO, R. M. Service Quality Analysis to Increase Customer Satisfaction Coffee Shop. Journal of Current Research In Multidisciplinary, [S. l.], v. 1, n. 2, p. 53–58, 2023. Disponível em: https://jcrim.org/index.php/JCRIM/article/view/6. Acesso em: 15 may. 2026.