Darma, V. S., Jesika Suryani, Filbert Hwang and William Phang (2023) “Service Quality Analysis to Increase Customer Satisfaction at Hypermart”, Journal of Current Research In Multidisciplinary, 1(4), pp. 122–129. Available at: https://jcrim.org/index.php/JCRIM/article/view/19 (Accessed: 11 February 2026).